Refund policy

# Return & Refund Policy — 12° BELOW

 

**Last updated: October 14, 2026**

 

## The short version

 

Every 12° BELOW product is made to order, just for you. Because of that, **all sales are final** — except when we mess up. If your item arrives defective, damaged, or wrong, we'll replace it or refund you. That's the deal, and we stand behind it.

 

## What's covered (100%)

 

Contact us within **30 days of delivery** and we'll make it right with a free replacement or a full refund — your choice — if:

 

- Your item arrives **damaged** in transit

- There's a **printing error or defect** (wrong design, misprint, blank item)

- You received the **wrong product or size** due to our error

 

To file a claim, email us with your order number and a **clear photo** of the issue. We'll respond within 2 business days. Please don't ship anything back until we ask you to — most claims are resolved from the photo alone.

 

## What's not covered

 

Because each item is printed on demand specifically for your order, we **cannot accept returns or offer refunds** for:

 

- Change of mind after ordering

- Ordering the wrong size or color (please check the size guide before ordering)

- Items that have been worn, washed, or altered

 

This is standard for made-to-order products — your item literally didn't exist before you ordered it, so it can't go back on a shelf.

 

## Cancellations

 

Changed your mind right after ordering? If your order hasn't entered production yet, we'll cancel and refund you in full. Once production has started (usually within a few hours), we can't cancel — the item is already being made for you.

 

## Lost packages

 

If your tracking shows no movement for an extended period or your package is confirmed lost by the carrier, contact us with your order number. We'll reship your order or refund you — your choice.

 

## How refunds work

 

- Approved refunds go back to your **original payment method**.

- We process refunds within **5 business days** of approval. Your bank or card issuer may take an additional 5–10 business days to post it.

- **Shipping charges are non-refundable**, except when the return is due to our error (defect, damage, or wrong item).

 

## How to reach us

 

Email: [August12v@icloud.com] — include your order number and a photo if there's a defect or damage. We aim to respond within 2 business days.

 

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